Field notes
I spend a lot of time in rooms where difficult conversations happen, where organisations are trying to change, and where people are working out how to be heard. This page pulls together some of the things I’ve taken from that work - articles, reflections and updates.
Blog posts
We don't need more patient feedback. We need to get better at using it.
One of the things I have learned from working in patient and public involvement for a very long time is remarkably simple.
People knew things.
When we all feel seen and heard
As yet more headlines expose failures in maternity care, I’ve found myself reflecting on the experience that first set me on a path to improving health and care almost thirty years ago.